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Terms When Purchasing from Our Site

All purchases made on our site — including services, events, and digital products — are bound by these Terms. By buying from us, you’re agreeing to these conditions. If you disagree, please halt your purchase and reach out to us at support@theonething.pro for clarification.
About Us

The One Thing (TOT), based in Mumbai, focuses on providing bespoke marketing solutions. Reach us for any queries or further details.

Ordering Process

Order by adding services or digital products to your cart and completing the purchase process. Upon payment, we’ll confirm your order via email, but this doesn’t yet mean acceptance. We’ll notify you separately upon order acceptance, forming a legally binding contract, and committing to fulfill your order.

Our Solutions
  • Services: Customized marketing, creative, strategy coaching, and consultations.
  • Digital Products: Strategies, frameworks, checklists, ebooks, audio, and video in digital format, enhancing your marketing efforts.
  • Events: Bookings for upcoming workshops or seminars, available virtually or in person.
Digital Product Specifics

Our digital products are designed for direct application and offer a no-return policy due to their instantaneity and intellectual property nature. Ensure compatibility with your hardware and software before purchase.

IP Rights and Usage

The intellectual property of all materials and digital products remains with TOT. We grant you a non-exclusive right to use these materials for your personal or business growth, without the right to redistribute, republish, or alter.

Product Descriptions & Exclusion of Warranties
  • Product Information: Our website provides general overviews of our products’ key features and benefits, which do not constitute warranties or guarantees of specific results.
  • Changes to Services: We reserve the right to modify the content, location, or delivery of our services without breaching our agreement.
  • Use of Materials: Our materials, based on our expertise, may differ from others’ views. You are responsible for assessing their relevance and seeking professional advice when necessary.
  • Outcome Guarantees: We do not guarantee specific outcomes from using our materials; results vary by individual effort and circumstances.
  • Digital Content: We endeavor to ensure our digital content is free from defects and malicious content, though minor errors may occur. Compatibility with third-party software or equipment is not guaranteed unless specified.
  • Access and Reliability: Continuous access to our website or materials is not guaranteed, and we do not warrant that all errors will be corrected or that our materials are virus-free.
Returns and Cancellations

You have the right to cancel your purchase and receive a refund under the following conditions:

  • Physical Products: 
  • Cancellation Period: Notify us within 7 days of receiving your order.
  • Condition: Return the items in saleable condition.
  • Return Shipping: You are responsible for the return shipping costs. Ensure that all returned goods are securely packaged to prevent damage during transit. The cost of safe return shipping is your responsibility.
  • Digital Content: No Cancellation: Once you download or begin accessing digital products (such as tools, on-demand courses, audiobooks, eBooks, or downloads), you cannot cancel your purchase. Immediate access to digital content means that once payment is made and access is granted, cancellation rights for consumers are forfeited.
  • Events: Cancellation Period: You may cancel your registration for in-person or live-streamed events up to 14 days before the event date.
Limitations of Liability

In our journey with you, The One Thing prioritizes integrity and excellence. However, it’s important to clarify the bounds of our responsibility:

  • Personal Liability: None of The One Thing’s team members, including principals, directors, partners, employees, agents, consultants, or subcontractors, bear personal liability for any outcomes related to our service performance or lack thereof.
  • Indirect Losses: We are not liable for indirect or consequential damages you might incur, such as lost profits, goodwill, business opportunities, or any losses stemming from third-party claims, regardless of the cause.
  • Financial Liability Cap: Should any liability arise on our part, the maximum financial obligation we have to you will not surpass the amount you’ve invested in our services or products that are the subject of the claim.
  • Unexcludable Liability: Nothing in our terms seeks to limit or exclude any liability that cannot be legally limited or excluded, ensuring your rights remain intact where they are most critical.
Data Privacy and Dispute Resolution

Your personal data is handled according to our Privacy Policy. We aim to resolve disputes amicably and efficiently. If unresolved, disputes may be subject to legal action under Mumbai jurisdiction.

Contact and Feedback

Your feedback is vital. If you have any concerns or are dissatisfied in any way, please contact us to find a resolution.

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